Acceptable Use Policy

Last updated: January 2026

This Acceptable Use Policy (“AUP”) outlines the rules and guidelines for using ScopeKit's services. All users must comply with this policy to maintain a safe, professional, and productive environment for the UK construction industry.

This policy forms part of our Terms of Service. Violations may result in account suspension or termination.

1. Introduction and Scope

ScopeKit provides an intelligent construction quote management platform designed for UK construction businesses. This Acceptable Use Policy applies to all users of our Service, including organisation administrators, employees, and any other individuals who access or use the platform.

By using our Service, you agree to comply with this policy. We reserve the right to investigate any suspected violations and take appropriate action, including suspending or terminating accounts.

This policy should be read in conjunction with our Terms of Service and Privacy Policy.

2. Permitted Uses

ScopeKit is designed specifically for legitimate construction business operations. The following uses are permitted and encouraged:

Generating and managing construction quotes for legitimate business purposes
Managing customer relationships and project information
Storing and organising construction-related documents and certifications
Scheduling and tracking workforce activities
Communicating with clients and team members about projects
Generating reports and analytics for business operations
Using AI-assisted features to improve quote accuracy and efficiency
Integrating with approved third-party tools for business operations

3. Prohibited Activities

The following activities are strictly prohibited when using our Service. This list is not exhaustive, and we reserve the right to determine what constitutes a violation.

Illegal Activities

Using the Service for any unlawful purpose or to violate any applicable laws
Facilitating money laundering, tax evasion, or financial fraud
Engaging in activities that violate UK construction industry regulations
Using the Service in connection with any criminal enterprise

Harassment and Abuse

Harassing, threatening, or intimidating other users
Sending unsolicited bulk messages or spam
Engaging in discriminatory conduct based on protected characteristics
Publishing defamatory, offensive, or harmful content

Unauthorised Access

Attempting to gain unauthorised access to other accounts or systems
Bypassing or circumventing security measures
Probing, scanning, or testing the vulnerability of our systems
Using another user's credentials without authorisation

Data Scraping and Automated Access

Using bots, scrapers, or automated tools without prior written consent
Systematically downloading or extracting data from the Service
Reverse-engineering our AI systems or algorithms
Using the Service to train competing AI or machine learning models

Malware and Security Threats

Uploading viruses, malware, or other malicious code
Distributing ransomware, spyware, or trojans
Attempting denial-of-service attacks or system overloads
Introducing code designed to damage or disrupt the Service

Impersonation

Impersonating another person, company, or entity
Falsely claiming affiliation with any organisation
Creating fake accounts or misrepresenting your identity
Using deceptive business names or credentials

Third-Party Rights Violations

Infringing copyrights, trademarks, or other intellectual property
Uploading content you do not have rights to use
Violating privacy rights or data protection laws
Breaching confidentiality obligations to third parties

Generated Content Misuse

Presenting generated quotes as final without professional review
Using generated outputs to mislead clients about pricing or capabilities
Attempting to manipulate ScopeKit Intelligence to produce harmful outputs
Removing or obscuring generated content disclaimers when required

False or Misleading Information

Uploading false certifications, qualifications, or credentials
Providing inaccurate business information or references
Creating fraudulent quotes or project records
Misrepresenting the status, scope, or details of projects

4. Content Standards

All content uploaded to or created within the Service must meet the following standards:

Accuracy

All information uploaded must be accurate and truthful. This includes project details, pricing information, certifications, and business credentials.

Professionalism

Communications and content should maintain a professional standard appropriate for B2B business relationships in the construction industry.

Relevance

Content should be relevant to construction business operations and the legitimate use of our services.

Compliance

All content must comply with UK laws, including but not limited to CDM 2015 regulations, health and safety requirements, and employment laws.

Construction Industry Note: Users must ensure all uploaded certifications (CSCS cards, trade qualifications, insurance documents, etc.) are genuine and current. Falsifying such documents may constitute fraud and will be reported to the relevant authorities.

5. Security Requirements

All users share responsibility for maintaining the security of the platform. You must adhere to the following security practices:

Security Best Practices

Use strong, unique passwords and enable multi-factor authentication when available
Keep your account credentials confidential and never share them with others
Log out of your account when using shared or public devices
Report any suspicious activity or security concerns immediately
Keep your devices and browsers updated with the latest security patches
Only access the Service from secure, trusted networks
Review and manage user permissions regularly within your organisation

Organisation administrators are additionally responsible for implementing appropriate access controls, conducting regular access reviews, and ensuring departing employees have their access promptly revoked.

6. Reporting Violations

If you become aware of any violation of this Acceptable Use Policy, we encourage you to report it promptly. Reporting helps us maintain a safe and professional environment for all users.

How to Report

You can report violations through any of the following methods:

Email
Send details to legal@scopekit.co.uk with ‘AUP Violation Report’ in the subject line
In-App Reporting
Use the ‘Report Issue’ feature within your account settings
Security Issues
For urgent security concerns, email security@scopekit.co.uk

When reporting, please provide as much detail as possible, including the nature of the violation, any relevant usernames or account details, and supporting evidence if available. All reports are treated confidentially.

7. Consequences of Violations

Violations of this policy will be addressed proportionately based on the severity and frequency of the violation. We may take any of the following actions:

Warning

For minor or first-time violations, we may issue a written warning explaining the violation and required corrective action.

Temporary Suspension

For moderate violations or repeated minor violations, we may temporarily suspend access to some or all features while we investigate.

Account Termination

For serious violations, repeated offences, or failure to comply with warnings, we may permanently terminate your account without refund.

Legal Action

For violations that cause significant harm or involve illegal activity, we may pursue legal remedies including damages and reporting to authorities.

Note: We reserve the right to skip lower-level consequences and proceed directly to account termination or legal action for serious violations. All decisions are at our sole discretion.

8. Amendments to Policy

We may update this Acceptable Use Policy from time to time to reflect changes in our services, legal requirements, or industry best practices. When we make changes:

We will update the 'Last updated' date at the top of this policy
For material changes, we will notify you by email or through a prominent notice on the Service
We will provide at least 14 days' notice before significant changes take effect
Continued use of the Service after changes constitutes acceptance of the updated policy

We encourage you to review this policy periodically to stay informed about acceptable use of our Service.

9. Contact Information

If you have questions about this Acceptable Use Policy or need to report a violation, please contact us:

Company: ScopeKit
Email: legal@scopekit.co.uk

For policy-related enquiries, please include “Acceptable Use Policy” in your subject line.

Legal Jurisdiction

This Acceptable Use Policy is governed by the laws of England and Wales. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of England and Wales.